We’re here to help

If you are working with individuals or families who are experiencing hardship, then we may be able to help. We provide essential items such as clothing, beds, furniture, medical and mobility equipment and, in emergencies, food to those in need.

Each year we help over 7,000 vulnerable people and children throughout Leicester, Leicestershire, Rutland and more recently in Northamptonshire by working with organisations in the community to ensure that we get help to those who need it when they need it. Where there is a crisis or immediate need, for example cases of domestic violence or those experiencing homelessness, we are able to act quickly.  We help by providing essential household goods which improve quality of life, food vouchers, and small amounts of cash on a weekly basis for those who have, for one reason or another, slipped through the system.

When the need is urgent we can help the same day.

Please click here for a Charity Link information pack which contains all the information that you need to access help for your service users.

You can access our service by applying online or by completing one of our application forms. When completing the online application form and you cannot finish the form in one go, for instance if you need to gain further information, please do make sure you follow the instructions carefully when you choose to ‘save and close’ your form. You will be given a reference number and also asked to enter your email address.

Please remember to consult the guidelines before you complete each section, as the more comprehensive and accurate the information, the more likely it will be that we can help your service users. Please also click here to download a poster to promote our service to your colleagues.

We aim to help within 20 days, if the need is urgent we can help the same day so please call us immediately on: 0116 222 2200.

If you would like further information then please email info@charity-link.org or call 0116 222 2200 or write to us at Charity Link, 20a Millstone Lane, Leicester  LE1 5JN.


For information on supporting your clients in Northamptonshire, and to access our Northamptonshire Online Application Form, please click here.

Lily just wanted to stay in her own home

At 94 years of age Lily still enjoyed life to the full, but her health had deteriorated significantly over the last five years. Lily suffers from arthritis in her knees and legs and could no longer manage to walk up and down the stairs in her home. Consequently she was sleeping downstairs and used a commode as she couldn’t access her bedroom or bathroom.

Despite working in the hosiery trade until she was 74, Lily didn’t have any savings to purchase a stair lift, she only just managed to survive on a state pension and pension credits.

All Lily wanted was to stay in her own home independently, but without a stair lift she would have had to move into residential care.

We helped immediately and raised £1,500 to purchase the stair lift that she so desperately needed.

Lily can now stay in her own home independently, surrounded by the things she loves.
Portrait of senior smiling woman with bunch of roses